FAQ - Customer Service

 

Leader Perfume Frequently Asked Questions

We receive hundreds of customer enquiries every day, so in order to provide easier access to information we have listed below some of the more common questions. Of course, our Customer Services Department is always ready to help you and can be reached at any time via e-mail.

 

Products



·         Are all your products authentics?

All the products sold are 100% original brand names. We only sell genuine items on our site, just like in perfume stores.

Our products are sourced from around the world, so a small number of the products sold on our website may look slightly different from what you have at home, but the products are still 100% authentic and produced by the original manufacturer for that particular brand. A product sold in the UK or US may differ in appearance from the same product sold in France but the product is still genuine.

Freshness is also 100% guaranteed as we keep all our stock in a temperature controlled environment prior to shipping and subject to regular quality control checks.



  • Do you provide samples?

Sometimes. Please note that we purchase from our suppliers at only the best prices, so additional samples are not always supplied. However, we do include free samples in orders if they are available. Please note free samples can only be sent included with an order.

 

·         How could we find something not listed on your website?

We have an extensive global supplier network which ensures our product range is the largest anywhere on the internet so we just might be able to find what you're looking for, even if it's been discontinued in your country. If you’re sure that the perfume you’re looking for is not on our site please contact us, we’ll try to find it for you (indicate the perfume name, brand etc…)

 

 

Privacy & Security

 

·         Are my personal data in safety measures?

 

Yes! We are committed to your privacy and security. At LeaderPerfume.com your security and privacy is 100% guaranteed and all transactions are 100% safe and secure. Order details are encrypted with Secure Socket Layer (SSL) by Godaddy, the industry standard. If you have any questions regarding our privacy policy and practices, please contact us.

 

Shipping



·          Delivery information

Standard delivery with a tracking number: $7.95

Your order will be delivered within 12 or 15 working days

 

·         International delivery

Leader Perfume delivers the following countries:

Australia, Belgium, Brazil, Canada, Croatia, Demark, Estonia, Finland, Germany, Gibraltar, United-Kingdom, Hungary, Ireland, Israel, Italia, Latvia, Lithuania, Luxembourg, Malaysia, Netherlands, New Zealand, Portugal, Singapore, Spain, Sweden, Switzerland.

*All deliveries may be subject to import duties and taxes but, in case of extra costs and charges,

Leader Perfume will refund you the amount you've been charged. Please, snap or scan the recipe you'll get and send it to client@leaderparfum.com

You'll be refunded within 90 days.

 

·         Worldwide delivery

Other countries + French overseas departments: standard delivery price is $11.95.

  • Non-registered post

Most customers will receive their order in 10-14 days (depending on your location) however it may take 14-21 days for more remote destinations.

A signature is not required for delivery and tracking is not available. We cannot accept claims for loss or damage. We generally recommend you send your order via registered post.

Most delivery delays are due to unavoidable customs checks

Fragrances are considered to be "dangerous goods" so we are required to comply with international airfreight guidelines for shipping.   

 

 

·         What if my order hasn't arrived after 14 working days?

You can expect to receive your order shipped via registered post within 5-10 days to major cities, please count few days more for more remote areas. If you have not received your order after 15 business days pleasecontact us

However, Leader Perfume cannot be considered responsible of postal delays or custom checks. As perfumes are considered as “sensitive” products, we are required to comply with international airfreight guidelines for shipping, so a delay of several days more could be expected.

If you are unable to find your order, please contact us and we will gladly follow up on your behalf. Remember to include your order number in all your messages to ensure prompt service.

 

·         How will I know when my order has been shipped?

After placing your order, an e-mail confirmation will automatically be sent to you with your unique order number.

Please add our e-mail to your address book, or ensure you have disabled any spam filters you may have so that our e-mails can be received.

 

·         How can I track my order?

you can follow your order via your clients' account. For registered airmail, only limited tracking is available and only after a certain period of time from the date of dispatch, normally 10 working days.

Please note no tracking is available for non-registered airmail.

 

·          Do you ship to my country?

Yes. We can ship to anywhere on the planet that receives regular postal services.

If you have any doubt, contact us before any purchase.

 

·         Will there be any taxes/customs duties?

It depends on the destination.

We ship to over 200 countries worldwide.

Over 90% of orders are delivered without additional customs charges.

In the event that you are charged VAT or additional taxes when your order is delivered we will reimburse for your expense. We do this on a purely goodwill basis as we are not obligated to cover VAT costs.

To be reimbursed for your expense, please collect your package and pay any taxes and keep the receipt. You can then submit a VAT claim through our website and we will refund the amount of the charge. All refund claims must be made within 6 months from your order date.

 



Making Payment

 

·         Do you take xxxxxxxx Card?

We accept all major international credit cards, including virtual cards:

 

  • Visa
  • American Express
  • Blue Card
  • Discover
  • Visa electron
  • Master Card

 

We also accept Paypal payments

Please remember to never send your complete credit card details in a single e-mail as this is not secure. If you must send the details by e-mail, please split the number into two parts and send in separate e-mails to be safe.

 

·         How can I pay you through PayPal?

Upon reaching the payment section of the checkout process, select the 'PayPal' payment option and input your registered PayPal e-mail address in the space provided. Once your order has been confirmed and you have received your order number and final total, you will be taken to the PayPal site to complete payment.

PayPal is the surest and practical site to send and receive online payments. This service makes it possible whoever to carry out online payments according to the mode of its choice, whether it is by credit card or a PayPal own account.

 

Returns

 

·         What happens if I'm not happy with the product I receive?

Orders can be returned up to 30 days after the ship date for a full refund minus shipping and gift wrap charges. If you would like to return a product from your order simply send the unopened product back to the address below in its original sealed packaging. You can expect a refund within one billing cycle of our receiving your returned product. If shipping was free for your order it will be deducted from the credit we apply to your credit card. Please note, we do not accept returns for cosmetics and skincare items due to health reasons, please make your selections carefully. Shipping cost is non-refundable for undelivered, unclaimed, returned and refused packages, unless we made an error.

Returns Should be sent to : Leader Perfume, LLC Order # (Include your order number) 2800 Biscayne Blvd Miami, FL 33137 - USA

Important note on returning fragrances:

Please note, we do not accept returns for cosmetics and skincare items due to health reasons, please make your selections carefully. Shipping cost is non-refundable for undelivered, unclaimed, returned and refused packages, unless we made an error.

 

Contacting Us

 

·         Why don’t I receive answers to my emails?


Please note that we endeavour to answer all e-mails. If you have not received any reply with 48 hours, please check the points below before sending a follow-up message.

If you haven't received a reply with 48 hours, this could be because:

- You don’t send your claim by form of contact. All claims should be made via the form of contact where you will indicate your coordinates as well as information concerning your order

- All the claims being done via the “Review box” will not have a return

We try to answer all the e-mail within the shortest deadlines, however if you did not receive an answer within 48 hours, think of checking the points below

The messages may be filtered out by your anti-spam software since you haven't added Leader Perfume’s email address into your address book.

If you use your company's offical e-mail server, there may be restrictions on receiving non-registered e-mails. Please check with your system administrator to remove the restriction.

 

Still have questions?  Please contact us